@inbook{56620289, author={Jeffrey B. Cooper and David E. Longnecker}, editor={Longnecker, David E. and Brown, David L. and Newman, Mark F. and Zapol, Warren M.}, title={Chapter 3. Safety and Quality: The Guiding Principles of Patient-Centered Care}, booktitle={Anesthesiology, 2e}, publisher={The McGraw-Hill Companies}, address={New York, NY}, year={2012}, url={accessanesthesiology.mhmedical.com/content.aspx?aid=56620289} }